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Terms & Conditions


Critical Extracts products are homeopathic in nature. the products and statements you see on this site are not intended to diagnose, treat, cure, or prevent any disease or illness. if you are unsure... consult your GP.

  • You are liable to ensure all information provided on the site is up to date and correct so as to help us provide you with the best user experience possible.
  • Orders are only processed during standard business hours, Monday - Friday 8am - 5pm. Strictly no holidays and no weekends.
  • Orders are only confirmed when full payment is received, although both yourself and admin will receive confirmation emails when the order is confirmed at checkout.
  • Packages are only dispatched Monday -Thursday as we use only overnight courier services. 
  • All orders that are confirmed (fully paid) before 5pm Monday - Thursday will be processed and dispatched the next business day, unless by prior arrangement.
  • No packages are dispatched on Fridays.
  • Orders and payments received after 5pm will be processed the following morning, but only dispatched the next business day.
  • Orders placed and confirmed on Thursday after 12pm and on Friday will only be dispatched the following Monday, unless by prior arrangement (Only available for Gauteng based clients currently.)
  • Packaging and courier cost is R120 and parcels are packaged as discreetly and securely as possible.
  • Courier is only sent to your home or office, no post boxes.
  • Once your order has been sent you will receive a copy of the waybill to track the order and ensure your availability for collection.
  • We are not responsible for the tracking of packages once handed over to the courier company, so please ensure to use the tracking details you will receive to track your package.
  • We are not liable for any losses incurred via confiscation or seizure of goods at courier depo or airports etc, although we do our very best to ensure that this does not happen by packaging as discreetly and securely as possible as it is all our our safety we take into consideration.
  • Please ensure you inform admin once your package is received so your order can be marked as complete.